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Help & Troubleshooting

If a page or preview is not loading correctly, follow the steps below to resolve it.

Force a full reload (hard refresh)

Browsers often cache pages. A hard reload fetches the latest version from the server instead of showing a cached copy.

  • Windows / Linux: press Ctrl + F5 or Ctrl + Shift + R
  • Mac: press Cmd + Shift + R
  • Alternatively, hold Ctrl (or Cmd) and click the browser’s Reload button

Clear browser cache & cookies

Old cached files can prevent new updates from showing. Clearing them forces the browser to download everything fresh.

  • Chrome: Settings → Privacy & security → Clear browsing data → select Cached images and files → Clear data
  • Safari: Preferences → Privacy → Manage Website Data → Remove all or search for the site
  • Firefox: Settings → Privacy & Security → Clear Data under Cookies and Site Data

Disable cached iframe content (Developer Tools)

If the page is embedded in an iframe, the browser may cache the iframe content separately.

  • Open Developer Tools (F12 or right-click → Inspect)
  • Go to the Network tab
  • Check the 'Disable cache' checkbox at the top
  • Keep DevTools open and reload the page
  • You can also right-click the reload button in Chrome (with DevTools open) and choose 'Empty Cache and Hard Reload'

Disable browser extensions temporarily

Some ad blockers, privacy extensions, or script blockers can interfere with page loading.

  • Open your browser’s extensions menu
  • Temporarily disable ad blockers, privacy guards, or script blockers
  • Reload the page and test again
  • If it works, whitelist the site in your extension settings

Try an incognito / private window

Incognito mode starts with no extensions (usually) and no cache, which helps isolate the problem.

  • Open an incognito / private browsing window (Ctrl/Cmd + Shift + N in most browsers)
  • Navigate to the site and try the same action again
  • If it works in incognito, the issue is likely cache or an extension

Still having issues? Try accessing the site from a different browser or device. If the problem persists, contact support.